Our ICO registration number is ZA085568.
What information do we collect from you?
Information you give to us
We may collect and process the following personal information about you:
Information we collect about you
With regard to each of your visits to the Website we may automatically collect the following information:
We may receive information about you if you use any of the other websites we operate or the other services we provide.
The information detailed above will not constitute personal data.
What we do with your data?
We use your personal data for the following purposes:
Providing our services to you
We need to process certain personal information in order to provide our services to you, which includes providing quotations for insurance policies.
In order to deliver our services, your personal data may also be transferred to the following third parties:
The legal basis for us and our business partners to process your data is performance of the contract for provision of the services.
Contacting you about our services
If you have given us your contact information, we may use these details to get in touch with you about the services we offer such as by following up on an incomplete registration process or to email you details of offers you may be interested in.
You can opt out of this at any time by clicking “Unsubscribe” in the footer of our emails to you.
Improving our services
In order to improve our services, we may seek your feedback via our App and website which we may share with other honcho users to enhance the honcho experience.
Customer Support and account administration
We may use your personal data to provide you with customer support or to investigate complaints or concerns about your account
Related products and services
We may from time to time recommend to you certain third-party products and services that complement the honcho experience.
Our lawful basis for processing your personal data
Under Article 6 of the EU General Data Protection Regulation (GDPR) we are required to tell you about the legal basis under which we collect and process your data.
We will only collect and process your personal data in accordance with one of the below lawful bases:
Under Article 6 of the EU General Data Protection Regulation (GDPR) we are required to tell you about the legal basis under which we collect and process special category data, we also are required to satisfy a specific condition under Article 9 of the GDPR.
As mentioned above, for us to provide you with a relevant quote, we collect information about your health. Under Article 9 of the GDPR Health information is considered special category data. A specific condition under Article 9 (2) of the GDPR is the following:
“the data subject has given explicit consent to the processing of those personal data for one or more specified purposes, except where Union or Member State law provide that the prohibition referred to in paragraph 1 may not be lifted by the data subject”.
This is why we will ask for your explicit consent to the processing of the data about your health. We will never assume that we have your consent unless you have explicitly opted in, and you can withdraw your consent at any time by contacting us.
Data storage and international transfers
We take the security of your data very seriously, and all of your personal data will be kept according to strict safeguards and in compliance with the GDPR. Your data will be stored on cloud servers within the UK and we will only store your data outside the UK in the event that the jurisdiction in question has been assessed as compliant with the GDPR.
When you enter in your personal and insurance details to obtain an initial quote using the honcho app, our technology uses this to automatically match you with suitable insurance policy. This does not affect your legal rights.
You have the right to be informed over what personal data we hold and how we are using it. This information is contained within this privacy notice.
If you have consented to particular uses of your personal data, you have the right to withdraw this consent at any time.
You have the right to “portability” of your personal data that we have collected with your consent or in performance of a contract. This means that you can request copies of all the personal data we hold for this purpose in a structured, commonly used, and machine-readable form, and we will supply this to you free of charge on request. We will respond to these requests within one month, unless the request is particularly complex, in which case we will inform you of how long it will take as soon as possible.
Where we are using your personal data in accordance with our legitimate interests, you can object to further use of your data. This objection should be based on grounds relating to your particular situation. If you object, we will stop using your personal data in this way immediately, unless there are compelling legitimate grounds for processing your personal data which override your interests, rights and freedoms (such as requests by law enforcement) or we need to process your data for the establishment, exercise or defence of legal claims. You may always object to further use of your data for direct marketing purposes by clicking the “unsubscribe” button within marketing emails.
You can exercise any of your rights by contacting us via the app or website.
How long we will keep your data for
We will only keep your personal data for as long as is necessary. This means that we will retain your personal data for as long as we have an active contract or business relationship with you, and after this, we will only keep your data for as long as is necessary for the purposes for which it is originally stored or legal and regulatory purposes.
What happens if you don’t provide us with the information we need
As outlined above, some of the personal data you provide to us will be used in order to enter into a contract with you and to comply with our legal obligations.
Should you not provide us with the data we require to offer our service or request that we erase the personal data we hold, it is likely that we will not be able to deliver our services to you.
If you feel that we have not been complying with our obligations on data protection law or you wish to assert one of your rights, please contact us without delay through the app or website.
Should you be dissatisfied with our response or wish to complain to the relevant supervisory authority, you can do so by contacting the Information Commissioner’s Office (ICO). Contact details for the ICO can be found on this webpage.