Menu

Honcho Privacy Notice

PRIVACY NOTICE

 About Us

This is the privacy policy for www.gethoncho.com, the honcho App, and Honcho Markets Ltd. Our company registration number is 09190148. Our registered address is Sandgate House, 102 Quayside, Newcastle Upon Tyne, England, NE1 3DX. For the purposes of the General Data Protection Regulation (GDPR), we are the data controller of the personal data you submit via the Website and the honcho app.

Our ICO registration number is ZA085568.

We are committed to protecting your privacy and the security of the personal data we hold and process on your behalf. This Privacy Policy explains how we collect information, what we use the information for, our legal basis for doing so, and what controls you have.

We reserve the right to change this privacy policy from time to time by changing it on the Website. This privacy policy was last updated on 25 May 2018.

What information do we collect from you?

Information you give to us

We may collect and process the following personal information about you:

  • General personal details, which may include:
    • Your name
    • Your contact details (email address and/or your telephone number)
  • Account sign-in information, which will include the following as set by you:
    • Username
    • Password
  • Details in relation to requests for quotes, which may include:
    • Your driving licence details
    • Your residential address
    • Your previous insurance details
    • Information about your health (this is special category data, for more information on the basis for collecting and processing this data please see Our lawful basis for processing your personal data section of this notice)
  • Communications you send to us (by telephone, email or otherwise), for example, to report a problem or to submit queries, concerns or comments regarding the Website, our service, or general comments

Information we collect about you

With regard to each of your visits to the Website we may automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system;
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

We may receive information about you if you use any of the other websites we operate or the other services we provide.

The information detailed above will not constitute personal data.

What we do with your data?

We use your personal data for the following purposes:

Providing our services to you

We need to process certain personal information in order to provide our services to you, which includes providing quotations for insurance policies.

In order to deliver our services, your personal data may also be transferred to the following third parties:

  • Our Business partners which include insurance providers, insurance intermediaries and software houses that provide services to insurance providers and insurance intermediaries.

The legal basis for us and our business partners to process your data is performance of the contract for provision of the services.

Contacting you about our services

If you have given us your contact information, we may use these details to get in touch with you about the services we offer such as by following up on an incomplete registration process or to email you details of offers you may be interested in.

You can opt out of this at any time by clicking “Unsubscribe” in the footer of our emails to you.

Improving our services

In order to improve our services, we may seek your feedback via our App and website which we may share with other honcho users to enhance the honcho experience.

Customer Support and account administration

We may use your personal data to provide you with customer support or to investigate complaints or concerns about your account

Related products and services

We may from time to time recommend to you certain third-party products and services that complement the honcho experience.

Our lawful basis for processing your personal data

Under Article 6 of the EU General Data Protection Regulation (GDPR) we are required to tell you about the legal basis under which we collect and process your data.

We will only collect and process your personal data in accordance with one of the below lawful bases:

  • Performance of a contract: This is where the processing is necessary for a contract we have with you, or you have asked us to take specific steps before entering into a contract, such as providing you with a quote. This lawful basis covers the following purposes:
    • Providing our services to you
  • Our legitimate interests: This is where we collect and process data in accordance with our “legitimate interests”. Our legitimate interests include:
    • Improving our service
    • Providing you with marketing information about our services
    • Providing you with customer support and administering your account
    • Providing you with information about related products and services offered by our commercial partners
  • Consent: You may be given the option to explicitly consent to share your data with selected third parties for marketing purposes or to sign up for related products and services. This will be via a separate notice via the website or app. We will never assume that we have your consent unless you have explicitly opted in, and you can withdraw your consent at any time by contacting us.
  • Compliance with our legal obligations: We may be required to process or share your personal data in compliance with a legal obligation, such as in response to a request by law enforcement or when investigating a civil claim.

Under Article 6 of the EU General Data Protection Regulation (GDPR) we are required to tell you about the legal basis under which we collect and process special category data, we also are required to satisfy a specific condition under Article 9 of the GDPR.

As mentioned above, for us to provide you with a relevant quote, we collect information about your health. Under Article 9 of the GDPR Health information is considered special category data. A specific condition under Article 9 (2) of the GDPR is the following:

“the data subject has given explicit consent to the processing of those personal data for one or more specified purposes, except where Union or Member State law provide that the prohibition referred to in paragraph 1 may not be lifted by the data subject”.

This is why we will ask for your explicit consent to the processing of the data about your health. We will never assume that we have your consent unless you have explicitly opted in, and you can withdraw your consent at any time by contacting us.

Data storage and international transfers

We take the security of your data very seriously, and all of your personal data will be kept according to strict safeguards and in compliance with the GDPR. Your data will be stored on cloud servers within the UK and we will only store your data outside the UK in the event that the jurisdiction in question has been assessed as compliant with the GDPR.

Automated decision-making

When you enter in your personal and insurance details to obtain an initial quote using the honcho app, our technology uses this to automatically match you with suitable insurance policy. This does not affect your legal rights.

Your rights

You have the right to be informed over what personal data we hold and how we are using it. This information is contained within this privacy notice.

If you have consented to particular uses of your personal data, you have the right to withdraw this consent at any time.

You have the right to “portability” of your personal data that we have collected with your consent or in performance of a contract. This means that you can request copies of all the personal data we hold for this purpose in a structured, commonly used, and machine-readable form, and we will supply this to you free of charge on request. We will respond to these requests within one month, unless the request is particularly complex, in which case we will inform you of how long it will take as soon as possible.

Where we are using your personal data in accordance with our legitimate interests, you can object to further use of your data. This objection should be based on grounds relating to your particular situation. If you object, we will stop using your personal data in this way immediately, unless there are compelling legitimate grounds for processing your personal data which override your interests, rights and freedoms (such as requests by law enforcement) or we need to process your data for the establishment, exercise or defence of legal claims. You may always object to further use of your data for direct marketing purposes by clicking the “unsubscribe” button within marketing emails.

You can exercise any of your rights by contacting us via the app or website.

How long we will keep your data for

We will only keep your personal data for as long as is necessary. This means that we will retain your personal data for as long as we have an active contract or business relationship with you, and after this, we will only keep your data for as long as is necessary for the purposes for which it is originally stored or legal and regulatory purposes.

 

What happens if you don’t provide us with the information we need

As outlined above, some of the personal data you provide to us will be used in order to enter into a contract with you and to comply with our legal obligations.

Should you not provide us with the data we require to offer our service or request that we erase the personal data we hold, it is likely that we will not be able to deliver our services to you.

Complaints

If you feel that we have not been complying with our obligations on data protection law or you wish to assert one of your rights, please contact us without delay through the app or website.

Should you be dissatisfied with our response or wish to complain to the relevant supervisory authority, you can do so by contacting the Information Commissioner’s Office (ICO). Contact details for the ICO can be found on this webpage.